1. Purpose and Nature of Coaching

Steady Steps Coaching provides parent and life coaching services designed to support personal and family growth. Coaching is a professional relationship focused on helping the Client identify goals, develop strategies, and take action toward desired outcomes.

Coaching is not therapy, counseling, medical treatment, or legal advice. It does not diagnose or treat physical or mental health conditions. The Client understands that coaching is distinct from and not a substitute for mental health, medical, or legal services. The Client is solely responsible for their own physical, mental, and emotional well-being, decisions, and actions during and after the coaching process.

2. Scope of Work

Determined on an individual basis. Packages purchased are valid for up to one calendar year.

3. Coach’s Values & Commitment

Coach is committed to helping families thrive through flexible, supportive, and responsive coaching. Coach welcomes feedback and will adjust strategies to ensure they align with Client’s goals and values.

4. Roles and Responsibilities

• Coach’s Role: Coach provides structure, accountability, and strategies to support Client’s growth.
• Confidentiality: All Client communications are confidential except as required by law.
• Scope Limitation: Coach does not provide therapy, medical treatment, or legal services.
• Communication: Client consents to email and electronic communication for scheduling, check-ins, and delivery of services, acknowledging that while reasonable security measures are taken, complete confidentiality cannot be guaranteed over electronic transmission

5. Scheduling & Rescheduling

• Each party is permitted one reschedule via email with at least 48 hours’ notice at no charge.
• If Coach reschedules more than once, Client will receive one (1) complimentary session.
• If Client cancels with less than 48 hours’ notice or reschedules more than once, the session will be forfeited and still counted.
• Failure to appear for a scheduled session without notice will be treated as a cancellation with less than 48 hours’ notice.
  

6. Payment Terms

• Payment is due as stated on the invoice provided by Coach.
• Payment in full is due prior to scheduling the first session. Sessions will not be scheduled until payment is received.
• Payment constitutes acceptance of this Agreement.
• All payments are non-refundable, except if Coach cancels services and is unable to reschedule.
• Client agrees not to initiate a chargeback or payment dispute after services are rendered. Any payment dispute must be addressed directly with Coach.
  

7. No Guarantee of Results

Coach makes no guarantees, warranties, or representations, express or implied, regarding any specific outcome or result of the coaching relationship. Client acknowledges that success depends upon Client’s own participation, effort, and commitment.

8. Limitation of Liability

Client releases and agrees to hold harmless Steady Steps Coaching, LLC, its owner, employees, and agents from any and all claims, demands, losses, damages, or causes of action, including legal fees, arising out of or related to the coaching relationship.

Under no circumstances shall Coach be liable for any indirect, incidental, or consequential damages resulting from services provided under this Agreement.

In no event shall Coach’s total liability exceed the amount paid by Client under this Agreement.

9. Termination

Either party may terminate this Agreement at any time with written notice. Client remains responsible for payment of all sessions completed or scheduled prior to termination.



As all payments are non-refundable, termination does not entitle Client to reimbursement for unused sessions

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

Any disputes arising under this Agreement shall be resolved exclusively in the state or federal courts located in Hudson County, New Jersey.

11. Entire Agreement

This document constitutes the entire understanding between the Parties. Any modifications must be made in writing and signed by both Parties. 



Electronic acceptance, including payment or email confirmation, shall be deemed a valid signature.

12. Acknowledgment

By paying for services, Client acknowledges that they have read, understood, and voluntarily agreed to the terms of this Agreement.



Client acknowledges they have had the opportunity to ask questions and seek independent legal advice prior to entering this Agreement.

13. Dispute Resolution

In the event of any dispute arising under this Agreement, the Parties agree to first attempt to resolve the matter through good faith negotiation. If unable to resolve, the Parties agree to participate in non-binding mediation prior to filing suit.